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View the Spring 2025 Schedule of Classes & Syllabi!
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Home HBD6771 – Conflict Management and Resolution
The course presents a discussion of the nature of conflict and the origins and strategies used in managing conflict for productive results. Interpersonal, intergroup, and organizational conflicts are studied.
UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:
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Understanding the different strategies for resolving conflicts is crucial for successfully managing conflict situations. In this course, students will learn about competitive, accommodative, and collaborative tactics for conflict resolution. By comparing and contrasting these tactics, students can develop a deeper understanding of when to use each approach and how to effectively implement them in various conflict scenarios.
Effective interpersonal communication plays a key role in conflict management and resolution. Through examining the roles of self-disclosure and feedback in conflict situations, students will gain insight into how communication styles and techniques can impact the outcome of conflicts. By emphasizing the importance of clear communication and active listening, students can improve their ability to navigate conflicts in a productive and respectful manner.