MGT5690
Managing the Generations
This course explores the new economic, social and political reality of the multi-generational workplace. The primary objective of the course is to help students analyze today’s workplace and the major generational differences effecting organizations. Students will learn about the unique attributes of each generation in the workplace. Emphasis will be placed on the development of effective communication, conflict resolution and management skills that are needed to maximize efficiency, harmony and success in the workplace.
CAVEAT: No graduate credit will be awarded if MGT4690 has been successfully completed.
UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:
- Defining the differences/similarities between generations and understanding the meaning and importance of generational cohorts.
- Examining the attributes and preferred work style of each generation in the workplace.
- Examining the history, theory and management of the multi-generational workplace.
- Finding the elements that enhance the employer/employee “psychological contract” for each generation.
- Comparing and contrasting global generational cohorts to the United States generational cohorts.
- Defining the cross-generational workplace and potential organizational effects for today’s marketplace.
- Understanding the meaning of generational events and the significance of those events.
- Assessing the role of a generational cusper and identifying signposts.
- Managing generational conflict and developing organizational interventions.
- Appraising the importance of effective communication among the various generations currently in the workplace.
- Recommending where and how mixed generations can work well together.
- Critiquing potential solutions for bridging the generational gaps.
- Defending the unique work ethics and ethical behavior of each generation.
- Recommending and evaluating effective ways to manage and motivate different generations.
- Formulating and proposing organizational programs to enhance generational understanding.
- Evaluating current best practices on how to manage and bridge generation gaps in the workplace.
- Analyzing workplace rewards, recognition, benefits, compensation, recruiting and training programs within organizations and constructing arguments for potential changes.
- Predicting organizational implications for a cross generational future.
- Developing a “game plan” organizations can use to attract, retain and develop their employees and, in so doing, transform organizations to achieve compelling business results, increased employee motivation, improved customer connections and compete globally in the marketplace.
- Developing an action plan for working with each generation in the workplace.