HRT6585
Facilitation and Consultation
This course provides students with the core skills necessary to facilitate group interactions and consultation through the use of process tools for facilitators and practical decision-making for change. The course will first explore facilitation and understand the facilitator’s role within a group. Students will then investigate and discuss the stages of facilitation from assessment to feedback and will examine the dynamics of facilitation for groups. A variety of critical HR and leadership skills will be addressed. Topics include understanding facilitation and core practices for a skilled facilitator, identifying facilitation strategies for leaders, planning for the stages of facilitation, diagnosing group behavior - from knowing the participants to creating conditions for full participation, developing ground rules for managing effective groups (including virtual meetings), determining the steps in managing conflict using best practices for conflict options, understanding process tools and designs including SWOT, Affinity Diagrams, decision grids and other techniques to manage controversy in a way that provides for systematic problem-solving and facilitates effective group dynamics that leads to true collaboration.
UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:
- Identifying facilitation strategies for leaders
- Exploring the facilitator and other facilitative roles
- Defining the seven stages of conducting facilitation
- Understanding the core values of the skilled facilitator approach
- Discovering the intervention steps of a diagnosis-intervention process
- Understanding the theories that guide actions
- Discussing the need for group facilitation to aide organizational change
- Understanding the process tool and designs for facilitation and consultation
- Examining the group effectiveness model and ground rules for effective groups
- Understanding process tools and designs for Facilitation
- Describing the role of decision making and problem-solving in the facilitation process
- Discovering the role emotions plays in facilitation
- Developing the role and function of a Facilitative leader
- Designing an efficient procedure for meeting management
- Understanding a systems approach to facilitation and consultation
- Demonstrating the ability to manage interactions to support organizations and describes the ability to maintain productive relationships.
- Reviewing the ability to effectively exchange information with stakeholders, organizational leaders, and employees. This includes both verbal and written interactions and is the foundation on which relationships are built and maintained.
- Evaluating new organization initiatives, consulting, and then lead the implementation of those that receive approval.
- Reviewing solutions to potential obstacles to successful implementation of organizational