Operations Management

The course presents skills necessary for achieving a competitive advantage in both manufacturing and service industries. Topics include general operations management, organizational design, customer service, setting strategic goals, and managing operations to meet employee and customer demands on time and on budget.  Additional activities include analyzing operations and describing theories governing operations management. 

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

• Analyzing manufacturing and service operations management within industries.
• Describing theories governing the role of operations management within a business firm.
• Applying decision-making techniques to operations including forecasting and capacity planning.
• Describing principles related to process versus product management functions.
• Identifying principles, concepts, and techniques of operations as applied to sales, production, and 
• distribution systems.
• Analyzing materials management and the impact of inventory systems on organizational operating 
• performance and profitability.
• Defining strategies for innovative changes related to production and materials management including 
• complex projects.
• Describing the logistics function in a supply-chain setting.
• Identifying Technological Issues in Operations Management.
• Identifying Operational Sustainability Requirements.
• Understanding how supply change management influences efficiency and productivity of operations and 
• techniques to address supply change challenges.
• Evaluating solutions to address current trends in operations management.
• Understanding international management theories and how they can be applied anywhere in the world.
• Analyzing and evaluating how global crises, such as pandemics, impact an organization’s ability to effectively manage and continue operations. 
• Evaluating and understanding Operations management tools that assist with forecasting, budgeting, capacity planning and consumer demand.
• Understanding current trends or organizations using artificial intelligence to make operations management decisions.  

ACQUIRED SKILLS

• SWOT Analysis
• SMART Goals
• Operations Analysis Skills