Project Stakeholder Engagement & Communication

The course addresses the concepts, theories, procedures, and methods involved within the Project Stakeholder Domain with an emphasis on stakeholder communications and engagement. Students in this course identify, evaluate, and apply project management approaches, processes, tools, and techniques within the Stakeholder Performance Domain.

The course focuses on the Project Stakeholder Domain, which is critical for successful project management. Managing stakeholders effectively is key to ensuring project success, as stakeholders can significantly influence the project’s outcome. Emphasis is placed on stakeholder communications and engagement, which are essential for maintaining support, managing expectations, and ensuring alignment throughout the project lifecycle.  This course also provides the tools and frameworks necessary to become a proficient project manager, with a focus on stakeholder communication and engagement.

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

• Understanding and discussing ethical decision making and moral leadership in project stakeholder
• engagement and communications.
• Understanding organizational structures and its impact on manager-employee relationships, in relation to
• key project management principles and domains.
• Understanding and discussing the roles and responsibilities of the project manager, project team and
• project stakeholders.
• Discussing the power, impact, and influence of project stakeholders.
• Understanding the impact of conflict including the various conflict mitigation techniques and methods
• available for project stakeholders.
• Understanding and applying motivation models including Maslow, Herzberg and McGregor’s theories and
• applications for effective project delivery.
• Understanding and applying core components of the communication process and channels in relation to
• the project team and project stakeholders.
• Discussing the impact of organizational culture and its impact on project communications and stakeholder
• engagement.
• Understanding the importance of stakeholder/customer feedback in relation to project outcomes.
• Discussing the impact of ethical decisions as related to stakeholder and communications engagement.
• Discussing the development and implementation of an effective project communications plan.
• Gain a basic understanding of artificial intelligence (AI) in project management for progress tracking, status reporting and monitoring. 

ACQUIRED SKILLS

• Ethical Decision Making
• Communications Management Plan
• Stakeholder Management Plan
• Conflict Mitigation