This course provides students with the core skills necessary to facilitate group interactions and consultation through the use of process tools for facilitators and practical decision-making for change. The course will first explore facilitation and understand the facilitator’s role within a group. Students will then investigate and discuss the stages of facilitation from assessment to feedback and will examine the dynamics of facilitation for groups. A variety of critical HR and leadership skills will be addressed. Topics include understanding facilitation and core practices for a skilled facilitator, identifying facilitation strategies for leaders, planning for the stages of facilitation, diagnosing group behavior - from knowing the participants to creating conditions for full participation, developing ground rules for managing effective groups (including virtual meetings), determining the steps in managing conflict using best practices for conflict options, understanding process tools and designs including SWOT, Affinity Diagrams, decision grids and other techniques to manage controversy in a way that provides for systematic problem-solving and facilitates effective group dynamics that leads to true collaboration.
UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN: