Conflict Management and Resolution

UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN:

• Comparing and contrasting interpersonal and intrapersonal conflict.
• Comparing and contrasting constructive and disruptive conflicts.
• Examining the value of conflict.
• Investigating pre existing conditions of conflict.
• Differentiating among content goals, relational goals, identity goals, and process goals.
• Analyzing power, power currencies and power balancing.
• Identifying conflict patterns.
• Discussing the roles of self-disclosure and feedback in a conflict situation.
• Identifying personal styles of conflict resolution.
• Detailing the role of the belief system in conflict, emphasizing beliefs that are conducive to problem solving.
• Differentiating between process and content leadership in formal conflict resolution strategies.
• Integrating systems theory as an organizing framework in conflict.
• Comparing and contrasting competitive, accommodative, and collaborative tactics in conflict resolution.
• Assessing the need to review and adjust perceptions and attitudes in a conflict situation.
• Investigating the process of individual behavior change with regard to the management of conflicts.
• Analyzing the process of searching for alternatives in a conflict situation.
• Applying the assessment and intervention process to a conflict scenario.
• Understanding the nature of forgiveness and reconciliation.