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The course is designed to provide a broad foundation of the principles and practices for the student who interacts directly with or supervises customer service in a variety of industries. The course meets the requirement as an upper-level Business Administration elective, as well as serving as one of the four required courses for an Undergraduate Certificate in Customer Service. The course provides a specific focus on critical thinking and decision-making skills to enable students from various levels of customer service experience to be successful in this field.
UPON COMPLETION OF THE COURSE, THE STUDENT WILL BE COMPETENT IN: