Choosing the Right Program:

Choosing a master’s program is one of the most important steps you’ll take in your educational journey. Aside from simply offering the right program, you have to make sure the school has the appropriate accreditations, the professors are experienced and respected in the career field, and, above all, the program needs to adequately prepare you for the career ahead. Finding the right fit for a career in counseling is even more imperative - there are other people counting on your education and abilities.

The Art and Science of Counseling:

“There is an art and a science to counseling. You learn academically, you learn the science of counseling. Then you bring your own artistic nature into the counseling setting. If you care about people, if you’re interested in helping people, if you’re able to separate your own life from their life, then you’re a good candidate for the counseling program,” said Amberton Counseling Professor Dr. Lee Paul.

Unique Faculty Perspectives:

Working as a counselor requires a softened heart for others, and maintaining a professional and personal separation. Every counselor has special traits, empathies, attributes and interests that would make better counselors in certain areas. Becoming a counselor can be incredibly rewarding, but it will be vastly more rewarding if you use your gifts to bolster your education and to truly develop into the best counselor you can be.

Master's Programs in Counseling:

“All of our faculty, whether they are full-time or adjunct faculty, are clinicians first. I am really excited and glad to be a part of this team because everyone here brings something unique from a clinical perspective and not necessarily just from a research standpoint,” Amberton Associate Faculty member Dr. Levi Armstrong said.

For More Information:

Amberton offers three master’s programs focused in counseling—a Master of Arts in Clinical Mental Health Counseling (formerly Professional Counseling), a Master of Arts in School Counseling, and a Master of Arts in Marriage and Family Therapy. For professor insight about Amberton’s counseling programs, click here. To speak with advisors about Amberton being the right fit for you, call 972.694.4830 x180 or email advisor@amberton.edu.

In the world of customer service, communication, body language, listening skills, and facial expressions convey a great deal about how we want to help a person. Organizations invest significantly in training employees, yet some don’t always retain all aspects of the training. Customer service is simple. When we think about it, the art of customer service can be summarized by saying, “treat others just as we want to be treated.”  

Treat Others Just as You Want to be Treated!

Customer service does not have to be a series of instructions. We already have the skills we need to be a great customer service representative. Consider this:  when we exhibit kindness, care, compassion, patience, and respect, we have demonstrated a perfect model for customer service! Jesus said in Luke 6: 31, “treat others just as you want to be treated.”  

Turning Adversity into Opportunity

When an unhappy customer comes in and expresses their frustration on an individual, it is imperative to recognize that they are not upset with the customer service representative; they are upset with being inconvenienced.  Often, the problem has occurred due to miscommunication or an issue that can be remedied quickly. The customer wants someone to listen to their concern and resolve the issue. It is important to remember that the customer service representative is an extension of the company. Adverse situations can be transformed into opportunities to foster customer loyalty by adhering to the principle of “treating others just as we want to be treated.”  

Acknowledge and Listen to the Customer!

Empathy, sincerity, and an apology can quickly shift a customer's mindset. By placing ourselves in their position, we gain a different perspective. The customer wants someone to see and understand their point of view and when the representative does this, the customer gets the satisfaction they are wanting and needing.  Also, maintaining a positive tone, sustaining eye contact, using proper body language, actively listening, and summarizing the problem or issue back to the customer all signal that their concerns are heard and acknowledged.  

Transparency and Honesty

Working with the customer is key in identifying a solution. Equally important is transparency and honesty. Many problems arise when a representative provides inaccurate information or promises the customer something they cannot deliver. This can further infuriate the customer and make matters worse. No matter what the situation is, honesty from a customer service representative says a great deal about the person and the organization.  

I am Always Glad to Help You!

In my experience, when faced with a challenging situation, I implemented these principles and 95% of customers left with a renewed perspective of both me and the company. It is also interesting to note that many would apologize for their outbursts. This is another opportunity to reinforce my commitment to them by saving, “I completely understand. I would have been upset as well. Always feel free to come to me. I am always glad to help you.”  

Kindness, Care, Compassion, Patience & Respect

Consider this: Kindness is “the quality of being generous and helpful.” Care is love that provides the things a person needs. Compassion is a sympathetic action shown to others. Patience is “the ability to wait, or to continue doing something despite difficulties,” and Respect is “admiration felt or shown for someone.” When we demonstrate each of these characteristics, we are treating others the way we want to be treated, offering an unparalleled customer service experience!